FAQ

Last updated: 8/4/2024

Orders

How do I place an order? Simply browse our collection, add items to your cart, and follow the checkout steps. You'll receive an order confirmation email once your purchase is complete.

Can I change or cancel my order after placing it? Yes — if your order hasn't been processed for shipping yet. Contact us at sales@vibevastr.com as soon as possible with your order number, and we'll do our best to help.

I never received an order confirmation email. What do I do? Check your spam/junk folder first. If you still can't find it, email sales@vibevastr.com with the name and email used at checkout, and we'll confirm your order.

Shipping

How long will it take to get my order? Orders are processed within [1–3] business days, then shipped. Standard shipping typically takes [5–7] business days domestically. See our full Shipping Policy for details.

Do you ship internationally? [Yes, we ship to X countries. / Not yet, but we're working on it!] See our Shipping Policy for the full list.

How do I track my order? You'll receive a tracking number by email once your order ships. Tracking becomes active within 24 hours.

What if my package is lost or shows as delivered but I never got it? Please contact the carrier first, then reach out to us at sales@vibevastr.com and we'll help however we can.

Returns & Exchanges

What is your return policy? We accept returns within 3 days of delivery on unworn, unwashed items with tags attached. See our full Returns & Exchanges Policy for details.

How do I start a return or exchange? Email [SUPPORT EMAIL] with your order number, and we'll send you return instructions.

Do I have to pay for return shipping? [Return shipping is free / Return shipping costs are the customer's responsibility unless the item is damaged or defective — see policy for details.]

How long do refunds take? Once we receive your return, refunds are processed within [5–10] business days back to your original payment method.

Can I exchange an item for a different size or colour? Yes — the fastest way is to return your original item and place a new order. Or contact us at sales@vibevastr.com and we'll help arrange it directly.

Product & Sizing

How do I find my size? Check our Size Guide on each product page. If you're between sizes, [we generally recommend sizing up/down — adjust based on your fit notes].

What materials are your products made from? Material details are listed on each product page under "Details" or "Fabric & Care".

How should I care for my items? Care instructions are included on the garment tag and on the product page. In general, we recommend [cold wash, hang dry, etc. — adjust as needed].

Do you restock sold-out items? Yes, popular styles are often restocked — sign up for restock alerts on the product page. / Most items are limited-run and won't be restocked.

Payments

What payment methods do you accept? We accept [Visa, Mastercard, American Express, PayPal, Apple Pay, etc. — list your actual options].

Is it safe to enter my payment info on your site? Yes, all transactions are encrypted and processed securely through [PAYMENT PROCESSOR, e.g., Shopify Payments / Stripe].